A long list of CTIs or phone systems integrate with the Salesforce platform by default. Those CTI integrations can be found by searching the Salesforce AppExchange here.
In this article, let’s explore which CTIs not only integrate with Salesforce but also currently function with Cadences, a feature specific to Left Main.
Current CTI Compatibility with Left Main Cadences
Feature | ||||
|---|---|---|---|---|
Record Phone Number Format Required | Any | e.164 (+16175551212) | Any | Any |
Send Cadence SMS on Leads Object | ✓ | ✓ | ✓ | ✓ |
Send Cadence SMS on Opportunities Object | ✓ | ✓ | ✓ | ✓ |
Send Cadence SMS on Contacts Object | ✓ | ✓ | ✓ | ✓ |
Send Cadence SMS on Transactions Object | ✓ | ✓ | ✓ | ✓ |
Send Cadence SMS on Interested Buyers Object | ✓ | ✓ | ✓ | ✓ |
Capture Inbound/Outbound SMS History in Activity | X | Requires Dialpad Package Installation | X | Requires smrtPhone Package Installation |
Capture Inbound/Outbound Call and SMS Log History | X | Requires Dialpad Package Installation | Requires RingCentral Package Installation | Requires smrtPhone Package Installation |
Manual Inbound/Outbound SMS | X | Requires Dialpad Package Installation | Requires RingCentral Package Installation | Requires smrtPhone Package Installation |
Manual Inbound/Outbound Calling | X | Requires Dialpad Package Installation | Requires RingCentral Package Installation | Requires smrtPhone Package Installation |
Use Phone Number to Track Campaigns | X | X | X | ✓ |
Softphone Layout Available | X | Requires Dialpad Package Installation | Requires RingCentral Package Installation | Requires smrtPhone Package Installation |