A long list of CTIs or phone systems integrate with the Salesforce platform by default. Those CTI integrations can be found by searching the Salesforce AppExchange here.

In this article, let’s explore which CTIs not only integrate with Salesforce but also currently function with {{glossary.Cadences}}, a feature specific to Left Main.

Current CTI Compatibility with Left Main Cadences

Feature	CallRail	Dialpad	RingCentral	smrtPhone
Record Phone Number Format Required	Any	e.164 (+16175551212)	Any	Any
Send Cadence SMS on Leads {{glossary.Object}}	✓	✓	✓	✓
Send Cadence SMS on Opportunities Object	✓	✓	✓	✓
Send Cadence SMS on Contacts Object	✓	✓	✓	✓
Send Cadence SMS on Transactions Object	✓	✓	✓	✓
Send Cadence SMS on Interested Buyers Object	✓	✓	✓	✓
Capture Inbound/Outbound SMS History in Activity	X	Requires Dialpad Package Installation	X	Requires smrtPhone Package Installation
Capture Inbound/Outbound Call and SMS Log History	X	Requires Dialpad Package Installation	Requires RingCentral Package Installation	Requires smrtPhone Package Installation
Manual Inbound/Outbound SMS	X	Requires Dialpad Package Installation	Requires RingCentral Package Installation	Requires smrtPhone Package Installation
Manual Inbound/Outbound Calling	X	Requires Dialpad Package Installation	Requires RingCentral Package Installation	Requires smrtPhone Package Installation
Use Phone Number to Track Campaigns	X	X	X	✓
Softphone Layout Available	X	Requires Dialpad Package Installation	Requires RingCentral Package Installation	Requires smrtPhone Package Installation

Cadences Configuration for Dialpad

Guided Walkthrough